jilivoe Frequently
Asked Questions

To deposit via GCash at jilivoe, log in to your account, go to the Cashier, and select GCash as your payment method. Enter the amount you want to deposit — the minimum is ₱100 — and confirm. You will be redirected to the GCash app or a QR code to authorize the payment. Once confirmed on your GCash end, the funds appear in your jilivoe wallet within seconds.

The minimum deposit at jilivoe is ₱100 across all supported payment methods, including GCash, Maya, QR Ph, GrabPay, InstaPay, BPI, BDO, and Metrobank. Maximum deposit limits vary depending on the payment method and your account's KYC verification status. jilivoe does not charge deposit fees, though your payment provider may apply their own charges.

GCash withdrawals at jilivoe are typically processed within 3 to 5 minutes of approval for verified accounts. If your account has not yet completed KYC verification, your withdrawal may be held pending document review, which can take up to one business day. Bank transfer withdrawals to BPI, BDO, and Metrobank generally process within one business day. These are target times and may vary during high-volume periods.

The minimum withdrawal amount at jilivoe is ₱100. Withdrawals must be made to the same payment method used for your most recent deposit, unless otherwise specified in the cashier. Withdrawals are processed in Philippine Peso (PHP) only. If you have an active bonus with unmet wagering requirements, withdrawal may be restricted until the wagering requirement is completed or the bonus is forfeited.

jilivoe does not charge any platform fees for deposits or withdrawals. However, your payment provider — GCash, Maya, your bank, or other networks — may apply their own transaction fees independently. jilivoe has no control over third-party provider fees. For the most accurate fee information, check directly with your payment provider before initiating a transaction.

Yes, jilivoe accepts deposits and withdrawals via BPI, BDO, and Metrobank through the InstaPay network and direct bank transfer options available in the cashier. Bank transfer processing times are typically up to one business day for both deposits and withdrawals. For faster transactions, GCash and Maya are recommended as they typically process within minutes.

Yes. jilivoe operates under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that regulates lawful online casino operations in the Philippines. PAGCOR licensing means jilivoe is subject to regular compliance audits, player protection requirements, and anti-money laundering oversight. License details are available on the About Us page. jilivoe is legal for Filipino players aged 21 and above.

To self-exclude from jilivoe, contact our support team through the 24/7 on-site live chat and say you want to self-exclude. Specify the period — 30 days, 3 months, 6 months, 12 months, or permanent. Your account will be suspended within minutes. During self-exclusion, login, deposits, and gameplay are fully blocked. For exclusions of 12 months or longer, jilivoe notifies the relevant PAGCOR player protection registry.

Yes. jilivoe allows every account holder to set daily, weekly, or monthly deposit limits from within their account settings. Once a deposit limit is applied, the system will block deposits that exceed it for the defined period. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before it takes effect, giving you time to reconsider. These tools are available at no cost and with no restrictions.

If you feel your gambling is no longer in your control, act now — do not wait for things to get worse. Contact jilivoe support via live chat to request an immediate cooling-off period or self-exclusion. You can also set a deposit limit to zero to stop further funding of your account. jilivoe's support team is trained in responsible gaming response and will help you access the right tools without judgment. Reaching out is the right first step.