This Privacy Policy explains how jilivoe collects, processes, stores, and protects the personal information of players and visitors to jilivoe.net. jilivoe is committed to handling your data with transparency and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and applicable PAGCOR regulatory requirements.
jilivoe's approach to data privacy is built on six core commitments that guide every decision we make about your personal information.
jilivoe collects personal data only to the extent necessary to operate the Platform, comply with PAGCOR KYC obligations, process payments, and provide customer support. We do not collect data speculatively or for purposes unrelated to your use of jilivoe.
This Privacy Policy tells you in plain terms exactly what data jilivoe holds, why we hold it, who we share it with, and how long we keep it. No hidden data practices. If our processing activities change materially, we will notify registered players promptly.
jilivoe uses TLS encryption in transit, AES-256 encryption at rest for sensitive data, access controls, and regular security audits. Your financial data and identity documents are stored in segregated, access-controlled environments and are never retained beyond the period required by law.
Under the Philippine Data Privacy Act, you have the right to access your data, correct inaccuracies, object to certain processing, request erasure, and data portability. jilivoe provides a straightforward process for exercising all of these rights through our customer support channel.
jilivoe retains personal data only for as long as required to fulfil the purposes described in this Policy, or as mandated by Philippine law and PAGCOR regulations — typically 5 years for financial transaction records. Upon expiry of the retention period, data is securely destroyed.
jilivoe does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Data shared with third parties is limited to what is necessary for service delivery — payment processors, game providers, and regulatory authorities — and only under strict data processing agreements.
jilivoe ("jilivoe," "we," "us," "our") is the operator of the online casino and sports betting platform accessible at jilivoe.net. jilivoe operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173, as amended) and its Implementing Rules and Regulations.
jilivoe acts as the Data Controller in respect of personal information collected from players and visitors to the Platform. All data processing activities described in this Privacy Policy are carried out under jilivoe's direction and responsibility.
This Privacy Policy applies to all personal information collected by jilivoe in connection with:
This Policy does not extend to third-party websites, services, or platforms that may be referenced or linked from jilivoe.net. jilivoe has no control over and accepts no responsibility for the privacy practices of such third parties.
jilivoe collects the following categories of personal information from players and visitors, depending on the nature of their interaction with the Platform:
| Data Category | Specific Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID type and number | KYC verification, withdrawal requests above threshold |
| Contact Data | Philippine mobile number, email address (if provided) | Account registration, OTP delivery, support contact |
| Financial Data | GCash number, Maya account reference, BPI/BDO/Metrobank account holder name, transaction history | Deposits, withdrawals, AML monitoring |
| Gaming Data | Game session logs, bet history, win/loss records, game preferences, responsible gaming settings | During all gameplay sessions |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatically, on every site visit |
| Communications Data | Live chat transcripts, support email content, complaint records | When you contact jilivoe support |
| Document Data | Scanned government-issued Philippine IDs (front and back), selfie verification images | KYC identity verification process only |
jilivoe does not knowingly collect sensitive personal information — such as health data, political opinions, or religious beliefs — unless it is directly relevant to a regulatory obligation (for example, problem gambling disclosures under PAGCOR responsible gaming requirements).
jilivoe uses the personal data it collects for the following purposes:
jilivoe processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
jilivoe.net uses cookies and similar tracking technologies to operate the Platform and improve your experience as a Filipino player. The following types of cookies are used:
jilivoe does not use advertising or third-party retargeting cookies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect Platform functionality.
jilivoe does not sell, rent, or trade your personal data to third parties for their own commercial purposes. jilivoe shares personal data only in the following limited circumstances:
jilivoe retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | PAGCOR license conditions, AMLA |
| Financial Transaction Records | 5 years from date of transaction | AMLA record-keeping obligations |
| KYC Documents (ID images) | Duration of account + 5 years after closure | PAGCOR KYC requirements |
| Gaming / Bet History | 3 years from date of session | Dispute resolution, PAGCOR audit |
| Support Communications | 3 years from date of interaction | Legitimate interest, dispute resolution |
| Technical / Log Data | 12 months from date of collection | Security and fraud monitoring |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Legal proof of consent basis |
Upon expiry of the applicable retention period, jilivoe securely destroys or permanently anonymizes personal data so that it can no longer be associated with any individual player.
jilivoe implements a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or disclosure:
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilivoe:
To exercise any of the above rights, contact jilivoe's Data Protection Officer through the on-site live chat or by email at [email protected]. jilivoe will acknowledge your request within 3 business days and provide a substantive response within 15 business days, or within the period prescribed by the NPC if shorter.
jilivoe is an online casino platform strictly intended for individuals who are 21 years of age or older, as required under PAGCOR regulations governing online gambling in the Philippines.
jilivoe does not knowingly collect or process personal data from individuals under 21 years of age. If jilivoe discovers or has reason to believe that an Account has been registered by or on behalf of a person under 21, the Account will be immediately suspended, all associated balances will be forfeited, and the personal data of the underage individual will be securely deleted as soon as practicable after the suspension.
jilivoe.net does not contain links to external third-party websites. However, game content delivered through the Platform originates from third-party providers (such as JILI Games, PG Soft, and Pragmatic Play) whose game engines operate within the jilivoe Platform environment.
These game providers may collect limited technical data — such as session identifiers and game performance metrics — as part of delivering their games. Such data collection is governed by the providers' own data processing practices, which jilivoe contractually requires to meet standards consistent with Philippine data privacy law. jilivoe is not responsible for the independent data practices of any entity other than itself as Data Controller.
jilivoe reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, Platform features, or jilivoe's data processing practices. The "Last Updated" date at the top of this page reflects the most recent revision.
Material changes — meaning changes that significantly affect how jilivoe collects, uses, or shares your personal data — will be communicated to registered Account holders via their registered Philippine mobile number at least 7 days before the change takes effect, unless a shorter notice period is required by law.
Your continued use of the jilivoe Platform after the effective date of a Privacy Policy amendment constitutes your acknowledgment of the updated Policy. If you do not accept a material change, you may close your Account before the effective date of the change.
jilivoe has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. The DPO can be contacted for data privacy enquiries, rights requests, and complaints through the following channel:
This Privacy Policy was last reviewed and updated on 1 January 2026 and is effective immediately for all Account holders and visitors to jilivoe.net.
Now that you understand how jilivoe protects your privacy, you can play with confidence. PAGCOR-regulated, GCash-ready, and built for Filipino players. Start with just ₱100.